ElkArte Community

Project Support => Support => Topic started by: TigerAnt on May 29, 2017, 08:17:01 pm

Title: Problems installing 1.1
Post by: TigerAnt on May 29, 2017, 08:17:01 pm
I get an error when I tried to install it. it said something like I did not have permission.


Can someone please link me to where I can get my picture uploader fixed. It has an error also:


This page isn’t working godschurchsurvey.com is currently unable to handle this request.
HTTP ERROR 500     ( It is not the url uploader)
Title: Re: Problems installing 1.1
Post by: emanuele on May 30, 2017, 02:47:47 am
Moved to support that is the best place to discuss this kind of things. ;)

Let's put some order first.
So you have two problems:
1) you cannot install,
2) something else is not working.

I see at the site you posted you have 1.0.10 installed in maintenance mode.

The permission problem may very well be a file permissions problem, but without the exact message it's difficult to say.
The 500 error... may be a lot of things, one of them being your host not liking you to set file permissions too high (e.g. 777).
Title: Re: Problems installing 1.1
Post by: TigerAnt on June 01, 2017, 07:41:02 pm
Yes, I'm running version 1.0.10. I was attempting to update to ElkArte 1.1 Release Candidate 1 when I received the error about file permission.  I don't know if I even really need it or not lol.


I had installed an easier pic uploader, instead of the standard URL uploader and it will not work. I had my provider increase my upload limit from 2MB to the max. I still can not get it to work. Here is the error I get:
"This page isn’t working
 godschurchsurvey.com is currently unable to handle this request.
HTTP ERROR 500"


I just change my PHP from 5.6 to 7.0


Title: Re: Problems installing 1.1
Post by: ahrasis on June 01, 2017, 08:48:44 pm
Your host should have an error log kept somewhere. Do check to resolve this.
Title: Re: Problems installing 1.1
Post by: TigerAnt on June 01, 2017, 09:24:22 pm
You do know that I'm not a technician, so my skills are limited friend. But I have copied the error log and have it.

Title: Re: Problems installing 1.1
Post by: badmonkey on June 01, 2017, 09:47:53 pm
Quote from: Brother John – You do know that I'm not a technician, so my skills are limited friend. But I have copied the error log and have it.

That's ok.  We are all here to learn.  Can you package the log as a text file and attach it here? 
Title: Re: Problems installing 1.1
Post by: ahrasis on June 01, 2017, 10:06:43 pm
Sorry. I mean for you to check if it is available. Do post it as text file as suggested above.
Title: Re: Problems installing 1.1
Post by: TigerAnt on June 01, 2017, 10:07:57 pm
 :D  done!    Above




I think I may have found the problem, I have been able to upload 3 pics so far.  The error was on me, I forgot to add a title for the pic before I uploaded it.
Title: Re: Problems installing 1.1
Post by: ahrasis on June 01, 2017, 11:12:26 pm
I can see you are using ezgallery addon. I would suggest to temporarily uninstall all addons before upgrading. You can reinstall them later.
Title: Re: Problems installing 1.1
Post by: TigerAnt on June 01, 2017, 11:26:14 pm
Thanks!
Title: Re: Problems installing 1.1
Post by: emanuele on June 02, 2017, 10:10:50 am
Looking at the log it seems a problem with a missing "require" of the gallery (and so an undefined function).
Maybe @vbgamer45 can give you a hint. :)
Title: Re: Problems installing 1.1
Post by: TigerAnt on June 02, 2017, 01:02:06 pm
I think that leaving the name of the pic out, did it? it's working now!
Title: Re: Problems installing 1.1
Post by: ahrasis on June 02, 2017, 09:32:17 pm
Good job.