No Welcome Mail
1.0.9 - [Send welcome email to new members] is ticked but no welcome email is sent to new members.
New member registered > activation email is sent > member activated and logged on > no welcome email is sent.
Re: No Welcome Mail
Reply #1 –
I don't think an additional welcome email has ever been sent after activation.
The email with the activation code has subject "Welcome to {forum name}" and that is the welcome email in that case.
IIRC this welcome email is the one sent with direct registration or admin activation.
Re: No Welcome Mail
Reply #2 –
In my forum I use email verification during registration. Lately I have received reports that users are not getting that email and I have to activate their accounts manually.
Re: No Welcome Mail
Reply #3 –
The "activate your account" emails are very often flagged as SPAM, so they end up in the junk/spam folder. I'm not sure if this is due to the specific wording used in the email, or that the link back looks spammy, but for sure they get flagged (gmail, outlook for sure, yahoo I don't remember).
We should look to add some text along the lines of ... your email will be sent in the next 5 mins, if you don't see it be sure to check your spam folder etc ...
Re: No Welcome Mail
Reply #4 –
Well, it looks a bit spammy: 1) new account created (already suspect), 2) three URLs in it, and 3) most likely a not very widely known sender.
The three together scream spam for most of the biggest email providers I guess.
I feel we could either make the text of the email longer, or reduce the number of links in it to just 1 or 2.
Re: No Welcome Mail
Reply #8 –
If a forum sends 5k email per day, and it is limited by gmail at 3k per day, how does email queue helps? Plus that email account may be blocked if used to send emails over its limit.
Re: No Welcome Mail
Reply #10 –
agreed, you should use a paid SMTP service. it's cheap nowadays. try sparkpost or pepipost.
Re: No Welcome Mail
Reply #11 –
Indeed. Definitely. Agreed.